Are screen scratches a sign of a refurbished product?

No. The scratches are on the removable protective film. Peel it off for a flawless screen. Con-tact us if needed.

Why won't my car start?

1.Please verify the clamp connections；

2. Please use our built-in voltage test function. If the voltage is between 0.5V and 12.6V but your vehicle still fails to start, please record a video of the issue and con-tact us immediately.

Why did the jump starter fail to jumpstart my truck in winter?

The battery may not perform optimally in extreme cold weather. Please ensure that the jump starter is kept in a warmer place before use.

Why can't I get this jump starter fully recharged? Only stuck at a certain battery percentage?

This item is not fulfilled by seller and the battery inside will discharge itself constantly while being stored in the warehouse. Therefore it takes a longer time for the first time you charge this jump starter, which should be at least a few hours.

Why hasn’t my device fully charged in 1.5 hours? Is the power rating mislabeled?

Charging speed depends on power compatibility:

The device supports up to 40W input. Use a ≥40W wall charger to achieve 1.3-hour fast charging.